FAQs

We come to you in our state-of-the-art grooming van! Each van is equipped to provide a luxury spa experience for your pup. By choosing mobile dog grooming, you’re providing your dog with the one-on-one, cage-free TLC  they deserve without the hustle and bustle of a traditional grooming shop.

You will receive a reminder (via text) a week before an upcoming appointment and a final reminder the day before.

On the day of your appointment, sit back and relax! You’ll receive a text when we are on our way to you! We strive to be on time within the one-hour arrival window. If due to unforeseen circumstances we are not going to be on time, we will ensure to notify you via text.

Upon arrival, our groomer will discuss your dog’s grooming needs with you. The appointment can take anywhere between 1- 3 hours, depending on the type of dog you have, the coat condition, and the temperament of your dog. During the appointment, our groomer will update you on the progress and any concerns we may have.

We accept credit cards, checks, or cash.

Any cancellation or rescheduling made less than 48 hours in advance will result in a cancellation fee of $50.00.

We understand our clients lead busy lives and are happy to offer a Key On File service for established clients. 

• Provide instructions for how to access your home 
• Securely confine your dog so we can easily retrieve the dog upon arrival 
• We will ensure your dog is returned and securely confined after the groom

You can find all our policies below:

• Terms and conditions
• Matted dog release
• Senior pet release